Hino South Africa continued to dominate the DATATrack comparative truck study rankings when the results for the third quarter of 2021 were released recently. Hino scored 99.78% in the combined score as well as coming out top in the three categories that make up this total, being Sales (99.96%), Technical Service (99.93%), and Parts Supply (99.45%).
This independent customer satisfaction survey of local truck owners and operators has been undertaken quarterly since 1989 and is a highly regarded benchmark of the standards of service provided by local truck manufacturers, distributors and dealers. (At present the performance of 13 truck brands are measured in the survey).
Hino has topped the combined list and its score of 99.78% is a record, with the company’s previous highest rating having been the 99.72% achieved in the second quarter of 2019.
“We are particularly proud of the support provided to our customers by the countrywide dealer network and the team at our head office in Sandton in this quarter, because the aftermath of the unrest in KwaZulu-Natal and Gauteng in July had placed an inordinate load on our dealers in the affected areas,” commented Pieter Klerck, General Manager of Hino SA.
“Many Hino trucks were damaged during this period, resulting in heavy demands being made on our dealers to get customers’ trucks repaired and back on the road again. The parts were flown in to support our dealers’ service departments in their race to get the damaged trucks back on the road again.
“What we did was to establish a dedicated team at head office to facilitate the parts supply from overseas and local suppliers as soon as we realised the extent of the damage. This proved a wise decision which was much appreciated by our dealers and their customers.
“Importantly, our quick response was a further good example of the Hino Total Support strategy in action. This programme has been in use for several years now and involves building and maintaining strong bonds between Hino Japan, Hino south Africa, our dealers, service providers and customers,” concluded the Hino SA General Manager.